Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how thg77 ("we", "us", "our", or the "Company") collects, uses, processes, stores, shares, and protects personal information obtained from users ("you", "your", or "Player") of our online gaming platform, website, mobile applications, and related services (collectively, the "Platform"). This Policy applies to all users who access or use thg77 services, whether as registered members or casual visitors.

At thg77, we are committed to protecting your privacy and maintaining the confidentiality of your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, PAGCOR-aligned data protection standards, and international best practices for online gaming platforms. We understand that Filipino players entrust us with sensitive personal and financial information, and we take this responsibility seriously by implementing comprehensive security measures and transparent data handling practices.

By creating an account, accessing the Platform, or using any thg77 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with the terms of this Policy, you must immediately cease using our services and refrain from providing any personal information to thg77.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform. Where conflicts arise between this Policy and the Terms and Conditions, the provisions most protective of user privacy shall prevail.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a thg77 account, we collect personal information that you provide directly, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers as required for account verification
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password, and security questions/answers
• Financial Information: Payment method details including GCash mobile number, PayMaya account information, bank account numbers, and transaction histories
• Verification Documents: Copies of government-issued IDs (Philippine passport, driver's license, SSS/UMID/PhilHealth cards), proof of address (utility bills, bank statements), and payment verification documents
• Communication Records: Content of communications with customer support, including live chat transcripts, email correspondence, and telephone call recordings
• Preferences and Settings: Gaming preferences, notification settings, deposit limits, and responsible gaming tool configurations

2.2 Information Collected Automatically

When you access and use the thg77 Platform, we automatically collect certain technical and usage information through various technologies:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information
• Usage Data: Pages viewed, games played, betting patterns, session duration, click-through rates, feature usage statistics
• Location Data: IP address, approximate geographic location based on IP address, GPS coordinates (with your permission on mobile devices)
• Transaction Data: Deposit amounts, withdrawal requests, bonus claims, wagering activity, win/loss records
• Log Data: Access times, error logs, system activity, crash reports, performance metrics
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies as described in Section 6

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, banks) regarding transaction verification and fraud prevention
• Identity verification services that confirm the accuracy of information you provide
• Credit reference agencies and fraud prevention agencies (where legally permitted)
• Marketing partners and affiliates through which you were referred to thg77
• Social media platforms if you choose to link your social accounts
• Regulatory authorities and law enforcement agencies as required by law

3. How We Use Your Information

thg77 processes your personal information for legitimate business purposes and as necessary to provide gaming services. The specific purposes for which we use your data include:

3.1 Account Management and Service Provision

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and other gaming products
• Managing your participation in promotions, tournaments, and loyalty programs
• Communicating with you about your account, transactions, and service updates
• Responding to your inquiries and providing customer support

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure you meet the 21+ requirement
• Complying with PAGCOR regulations and Philippine gaming laws
• Conducting anti-money laundering (AML) and know-your-customer (KYC) procedures
• Detecting and preventing fraud, cheating, and other prohibited activities
• Maintaining records required by regulatory authorities
• Cooperating with law enforcement investigations when legally required

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious or irregular patterns
• Preventing unauthorized access to accounts and systems
• Detecting collusion, bonus abuse, and advantage play
• Protecting against cybersecurity threats and system vulnerabilities
• Investigating disputes and resolving complaints

3.4 Platform Improvement and Analytics

• Analyzing user behavior to improve gaming experience and platform performance
• Testing new features, games, and services
• Conducting market research and statistical analysis
• Optimizing user interface and navigation
• Personalizing content and game recommendations

3.5 Marketing and Communications

• Sending promotional offers, bonuses, and special deals (with your consent)
• Providing updates about new games and features
• Delivering targeted advertising based on your preferences
• Conducting customer satisfaction surveys
• Managing affiliate and referral programs

3.6 Responsible Gaming

• Implementing deposit limits, loss limits, and session time restrictions
• Identifying patterns that may indicate problem gaming behavior
• Enforcing self-exclusion and cooling-off periods
• Providing access to responsible gaming resources and support

4. Information Sharing and Disclosure

thg77 does not sell your personal information to third parties. We share your information only in the limited circumstances described below:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the Platform and providing services, including:

• Payment processors (GCash, PayMaya, banks) for transaction processing
• Game developers and software providers for gaming platform operation
• Identity verification services for KYC compliance
• Cloud hosting and data storage providers
• Customer support platforms and communication tools
• Marketing and analytics service providers
• Cybersecurity and fraud prevention services

All service providers are contractually obligated to protect your information, use it only for specified purposes, and maintain confidentiality in accordance with this Policy and applicable laws.

4.2 Legal and Regulatory Disclosures

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Cooperate with PAGCOR and other regulatory authorities
• Assist law enforcement investigations
• Enforce our Terms and Conditions and other policies
• Protect the rights, property, or safety of thg77, our users, or the public
• Prevent or investigate fraud, security breaches, or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will provide notice before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing, such as when participating in joint promotions or linking social media accounts.

4.5 Aggregated and De-identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for business purposes, research, or public reporting without restriction.

5. Data Security Measures

thg77 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Controls

• Encryption: All data transmissions between your device and our servers are protected by 256-bit SSL/TLS encryption, the same standard used by major Philippine banks
• Secure Storage: Personal information is stored on secure servers with encryption at rest
• Firewalls: Network firewalls and intrusion detection systems protect against unauthorized access
• Access Controls: Multi-factor authentication and role-based access restrictions limit data access to authorized personnel only
• Security Monitoring: 24/7 monitoring for suspicious activities and security threats
• Regular Audits: Periodic security assessments and penetration testing

5.2 Administrative Security Measures

• Comprehensive data protection policies and procedures
• Employee training on data privacy and security best practices
• Confidentiality agreements with all employees and contractors
• Background checks for personnel with access to sensitive data
• Incident response plans for data breaches
• Regular reviews and updates of security protocols

5.3 Data Breach Response

In the unlikely event of a data breach affecting your personal information, thg77 will promptly investigate the incident, take appropriate remedial action, and notify affected users and relevant authorities as required by Philippine law. We will provide information about the nature of the breach, the data affected, and steps you should take to protect yourself.

5.4 Your Security Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Use strong, unique passwords and change them regularly
• Never share your login credentials with anyone
• Log out completely after each session, especially on shared devices
• Enable two-factor authentication when available
• Keep your contact information current so we can reach you about security matters
• Report suspicious activity immediately to customer support

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the thg77 Platform. We use cookies and similar technologies (web beacons, pixels, local storage) to enhance your gaming experience, improve platform functionality, and provide personalized content.

6.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform operation, account authentication, and session management	Session or up to 1 year
Functional Cookies	Remember your preferences, language settings, and game selections	Up to 2 years
Analytics Cookies	Understand how users interact with the platform to improve performance	Up to 2 years
Marketing Cookies	Deliver personalized promotional content and track campaign effectiveness	Up to 1 year

6.3 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from using certain features of the thg77 Platform. To manage cookies, consult your browser's help documentation or visit the browser developer's website.

7. Data Retention

thg77 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Active Account Data

While your account remains active, we retain all account information, transaction history, and communication records. This data is necessary for ongoing service provision, regulatory compliance, and security monitoring.

7.2 Closed Account Data

After account closure, we retain certain information as required by PAGCOR regulations and anti-money laundering laws. Transaction records, identification documents, and compliance records are typically retained for a minimum of five (5) years from account closure or the last transaction, whichever is later.

7.3 Legal Hold

If your information is subject to legal proceedings, regulatory investigation, or dispute resolution, we will retain the relevant data until the matter is fully resolved, even if this extends beyond standard retention periods.

7.4 Data Deletion

After retention periods expire, we securely delete or anonymize your personal information in accordance with data protection best practices. Anonymized data that cannot identify you may be retained indefinitely for statistical analysis and research purposes.

8. Your Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have certain rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide a copy of your data in a commonly used electronic format upon verified request.

8.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings, or contact customer support for assistance.

8.3 Right to Erasure

You may request deletion of your personal information, subject to our legal obligations to retain certain data for regulatory compliance, fraud prevention, and legitimate business purposes.

8.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications through your account settings or by following unsubscribe instructions in promotional emails.

8.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, machine-readable format for transfer to another service provider.

8.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time. However, this will not affect the lawfulness of processing based on consent before withdrawal.

8.7 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] or through customer support. We will respond to verified requests within thirty (30) days. Identity verification may be required to protect your privacy and prevent unauthorized access to your information.

9. Children's Privacy

thg77 services are strictly restricted to individuals who are at least twenty-one (21) years of age. We do not knowingly collect, use, or maintain personal information from individuals under 21. Our Platform is not directed to children, and we do not market our services to minors.

If we become aware that we have inadvertently collected personal information from someone under 21 years of age, we will take immediate steps to delete such information from our systems. Parents or guardians who believe their child has provided personal information to thg77 should contact us immediately at [email protected].

We implement age verification procedures during account registration and may request additional documentation to confirm users meet the minimum age requirement. Providing false age information is a violation of our Terms and Conditions and may result in account closure and reporting to appropriate authorities.

10. International Data Transfers

thg77 operates primarily within the Philippines and stores data on servers located in secure facilities. However, some of our service providers and technology partners may be located outside the Philippines, which may involve transfer of your personal information to jurisdictions with different data protection laws.

When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by data protection authorities
• Binding corporate rules for transfers within corporate groups
• Compliance with adequacy decisions recognizing equivalent data protection standards
• Your explicit consent for specific transfers

All international data transfers comply with the requirements of the Philippine Data Privacy Act and ensure your information receives protection substantially similar to that required under Philippine law.

11. Changes to This Privacy Policy

thg77 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. Material changes will be communicated to registered users via email or prominent notice on the Platform at least seven (7) days before the effective date, unless immediate implementation is required by law.

The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of thg77 services after notification of changes constitutes acceptance of the modified Privacy Policy.

If you do not agree with any changes to this Policy, your sole remedy is to close your account and cease using our services. We will retain and use your information in accordance with the Policy in effect at the time of collection unless you provide consent to the new terms.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

Data Protection Officer
thg77 Platform
Email: [email protected]
Customer Support: [email protected]
Live Chat: Available 24/7 through your account dashboard

National Privacy Commission (Philippines)
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.